Refund:
We have no existing refund policy. Asra Collections has the authority to cancel orders for reasons such as; the item being out of stock, pricing errors, or the credit card payment being declined by the issuing financial institution.
Asra Collection, is not responsible for bleeding, damage to print, or fading of colors due to washing.
If during delivery, customs duties are applicable, they will be paid in full by the customer.
Any declarations regarding faulty items will be entertained by Asra Collection only in the 5 hours following the customer receiving the parcel.
Order Cancellation:
Asra Collection does not offer a “refund” or “money-back guarantee” on purchased items.
Customers paying via Credit Card or PayPal may cancel within 24 hours of placing the order. The order amount will not be refunded back instead a coupon of the same value will be provided that can be used to purchase from Asra Collections within the next 60 days.
Asra Collection may cancel orders for any reason. Common reasons may include: the item is out of stock, pricing errors, or credit card or pay pal payment being declined.
We do not store Credit card details nor do we share customer details with any 3rd parties.
Exchange & Replace:
We do not have any exchange or replace policy (For both local or international). We will only be able to accept exchanges pertaining to manufacturing defects, wrong items shipped, and size errors. In such cases, claims can only be entertained if they are made within 15 days of the original order date.
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